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Refund Policy

When and how you can get a refund for PixRemover purchases.

Last updated: 2026-09-24

We want you to be happy with PixRemover. Every account gets free daily removals, so you can check the results on your own photos before paying. This policy explains when we refund purchases.

Failed processing

If a removal fails, the credits it used are returned to your balance automatically — you don't need to ask. If a result is clearly broken (for example a blank or corrupted image) and the credits weren't returned, email us and we'll put them back.

Credit packs

  • Unused packs: you can get a full refund within 14 days of purchase if you haven't used any of that pack's credits.
  • Partly used packs: not refundable, but the remaining credits stay in your account.

Subscriptions

  • Cancel any time from your account settings. You keep access and your remaining credits until the end of the period you've paid for, and you won't be charged again.
  • First payment: if you're not satisfied, you can get a full refund within 7 days of your first subscription payment, as long as you've used no more than 10 credits in that period.
  • Renewals aren't refundable, except that if you forgot to cancel and haven't used any credits since the renewal, we'll refund that renewal if you contact us within 7 days of it.
  • We don't give partial refunds for the unused part of a billing period.

EU and UK customers

Credits are digital content supplied immediately. By using credits you agree to that immediate supply and acknowledge that you lose the statutory right of withdrawal for the credits you've used. Unused credits remain refundable as described above.

Your legal rights

Nothing in this policy limits refund rights you have under consumer protection law where you live.

How to request a refund

Email support@pixremover.com from your account's email address with the purchase date and the plan or pack you bought. We reply within 3 business days. Approved refunds go back to your original payment method; depending on your bank, they usually arrive within 5–10 business days. The credits from a refunded purchase are removed from your account.

If you have a problem with a charge, please contact us before opening a dispute with your bank — it's usually the quickest way to sort it out.